The whole point of ordering online is to do it quickly and easily, and have full customer service options available. Well I just ordered a laptop for work from HP, and was completely shocked at their customer service. Order placed online. Noticed it wouldn't ship out till Dec 29th. But we chose 5-7 day free shipping. So I called them to see if they could change the shipping to two days, so we could get it on time. They said no, transferred me to the order cancellation department, and hung up on me after holding for 5 mins. I call back again, jump through their hoops, and wait 30 mins on hold. Again they wind up hanging up on me. Call back a third time, ask for a supervisor, 5 minutes later. I supposedly get the order cancelled. Still waiting for the cancellation email.
Just mind blowing. I mean I understand why they do it, but it is most definitely not because they are trying to help the consumer, or improve their bottom line. Most likely reason is because their lazy corporate programmers haven't built the program on the website yet to cancel the order. Or their backend systems are so archaic that to interface with the system to cancel the order is a nightmare. They are overwhelmed with calls, and the cancellation department is probably too. Why they cant update an order with a different shipping option is also beyond me, probably goes back to their systems yet again.
Problem is really that HP has a product that you want, and you need it customized. No one else makes one like that, so I have to put up with their terrible service. If it was Joey's sub shop down the street, I just wouldn't go there anymore, and he'd be out of business.
I think it just goes to show how amazing Amazon is, since you can do everything all online. I've never had to call amazon for anything, and I've ordered a million things from them. Wish they let me buy a laptop customized. Maybe that's coming soon.
Posted via email from phingers's posterous
posted by Bryan at 12/17/2009 02:03:00 PM
1. Is Facebook clueless, unethical or just unlucky? Why?
I think they are both clueless, and unethical. You are absolutely right, this is a complete trick, I read it carefully and said use the old settings for everything, but my wife, probably just clicked through. We already have strangers commenting on her photos. Which in my opinion means they could have already downloaded copies of them and found out other personal information.
2. Will Facebook's latest behavior result in more lawsuits and/or industry regulation?
I do hope that it results in a lawsuit or two, but not industry regulation. I just don't see how it could be regulated properly.
3. Do you trust Facebook with your information?
I do trust Facebook with my basic information, but nothing more than what I would give for a library card application. Beyond that no. It's just ashamed nowadays that I get emails in my inbox, which say I have an email at Facebook, that I have to go log in and read. Facebook is taking over. I hate single points of control or failure.
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posted by Bryan at 12/14/2009 08:00:00 AM
